Shopping-It Review Form - Dining and Restaurant 
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Dear Shoppers, please note that before you are reviewing the business or service, you must read the customer brief!

First Impression and Restaurant Appearance 
Was the restaurant’s outside appearance attractive?
Were you promptly greeted?
Did the outside appear to be clean – clear sidewalks, clean windows and doors, etc. ?
Was the restaurant clean and attractive inside?
Was the host/hostess area attractive and spacious?
How did you feel about the overall appearance of the restaurant?
Communication With Restaurant Staff 
Were you promptly greeted by the host?
If not immediately seated, was the host
Were you seated promptly?
Was the employee’s appearance appropriate to the nature of the restaurant?
Was the payment process positive?
What was your overall experience with the staff in the restaurant?
Service
Was the server knowledgeable about the menu selection?
Did the server suggest a beverage or appetizer?
Did the food arrive in a timely fashion?
Did the server check back with you during the course of your meal?
Were the plates cleared at the end of your meal?
Was the bill settled in a timely fashion?
What was your overall experience with the customer service?
Food
What is your overall impression of the menu selection?
Did your meal arrive as ordered?
Did the food meet expectations, i.e. quality, temperature?
Was the menu item a good value for the price?
At the completion of your meal, did your server invite you to return?
Your next visit
Would you return to this resturant/cafe?
Total Rate
Rate Your Total ImpressionPoorFairGoodVery goodExcellentRate Your Total Impression

Thanks for Your Review!